SUPPORT

Welcome to the Letti Support Center. We're here to help you with any questions or concerns you may have about our AI Photo Editor services. Whether you need technical assistance, have questions about your account, or want to provide feedback, we're ready to assist you.

Our support team is committed to providing you with prompt and helpful responses. Please review the information below to find the best way to reach us.

Our support team can assist you with a wide range of topics, including:

• Technical Issues: Problems with image processing, upload errors, or application performance
• Account Management: Account creation, password resets, profile updates, and account deletion
• Billing and Payments: Credit purchases, payment issues, refund requests, and subscription management
• Product Questions: How to use specific features, AI model capabilities, and best practices
• API Integration: REST API documentation, authentication, and implementation support
• Privacy and Data: Questions about data handling, privacy policies, and data deletion requests
• Feedback and Suggestions: Product improvement ideas, feature requests, and user experience feedback

To help us provide you with the best possible support, please include the following information when contacting us:

• Your account email address (if applicable)
• A detailed description of your issue or question
• Steps to reproduce the problem (for technical issues)
• Screenshots or error messages (if relevant)
• The device and browser you're using
• The date and time when the issue occurred

Providing this information upfront helps us resolve your issue more quickly and efficiently.

We strive to respond to all inquiries as quickly as possible. Our typical response times are:

• Email Support: Within 24-48 hours during business days (Monday-Friday, 9:00 AM - 5:00 PM PST)
• Critical Issues: Priority response for service outages or critical bugs
• Weekend Inquiries: Will be addressed on the next business day

Please note that response times may be longer during peak periods or holidays. We appreciate your patience and understanding.

For questions related to our legal policies, please review the following documents:

• Terms of Service - Legal terms governing your use of our services
• Privacy Policy - How we collect, use, and protect your personal information
• Cookie Policy - Information about cookies and tracking technologies

If you still have questions after reviewing these documents, please contact us at letti@nota.ai.

If you would like to exercise your data privacy rights, including:

• Requesting access to your personal data
• Correcting inaccuracies in your personal data
• Requesting deletion of your personal data
• Opting out of marketing communications
• Requesting a copy of your data (data portability)

Please send your request to letti@nota.ai with the subject line "Data Privacy Request." We will respond to your request in accordance with applicable data protection laws.

We value your feedback and are constantly working to improve Letti. If you have suggestions for new features, improvements to existing functionality, or general comments about your experience, we'd love to hear from you.

Please share your feedback by emailing us at letti@nota.ai with the subject line "Feedback."

Your input helps us build a better product for everyone in the Letti community. Thank you for being a valued user!